Service Maseru Game is horrible

I am very disappointed in the manner which Game Maseru, Lesotho handled my transaction. I made a lay bye purchase of Defy deep freezer which I paid for over two months. First payment was on 09 April, the last one on 14 May 2024.

According to my understanding, which the store official confirmed when I finalized my payment I could collect the item, whenever I’m ready of which I did on Thursday, 16th May. To my disappointment that transaction couldn’t happen because the price had changed.

I was requested to top up the amount to which I disagreed. There was some back and forth, ultimately the conclusion was I would get my money back once I submit all the necessary documents.

This I did because I have all the documents, but there’s no money. This is such a profuse inconvenience, I urgently need the item for the weekend.

I’m happy to shop elsewhere only if Game could deposit my money. I am very disappointed with the service , I am not used to this kind of service from Game. Communication is of poor quality, I have to send an email more than once to get feedback. Even earlier today I sent an email requesting my refund without luck.

To think this is my home town, which I might need to deal with them in the future is so unbearable.

Can management of Game ensure I get my money urgently. I have been caused a lot of inconvenience and stress already. All I need is my money, nothing else.

Please