service is once again pathetic at game city view

I visited the game at city view today and the service received from that branch is pathetic and the sad thing is that this is a norm for them at that branch,if you do not want to service your customers and help them why do you even bother to open your doors.I went in the branch enquiring about a product that was advertised and tried to get assistance from the staff but was pushed from pillar to post,and the staff just kept telling me to wait until they get someone to assist me,this went on for almost an hour,eventually after I got fed up with the terrible service I asked to speak to the manager and was told to go and wait at the front information desk and that the manager is on his way.I waited there for over 15 minutes but that incompetant manager didn't even show up.and this is not the first time this incident has happened.I have no problem with game as a whole but the city view branch is getting from bad to worse in this last 2 years,and I am really not interested in that incompetant manager calling me to apologise and try to justify himself to me because bad service is the norm for them.I really wish that game gets rid of that manager so that I would want to visit that branch