Service is horrible

June 2020 this year, I bought a sewing machine Empisal from Game Store the Glen Mall Johannesburg South .I booked in the machine on the 28 August 2020 with game because it was broken and got a warranty on it. They advised me that the machine must be booked in for repairs they can't replace it with the new one and it did not work for 3 months then the machine got broken.They booked in the machine with their supplier on the 28 August and they gave me reference no. I haven't receive my machine even now, as I write this review I don't know where to complain I contacted them, I went to the store, I contacted customer support still no help.They keep on telling me they will call me back but no one contacted me. The last time I went they gave me the no to contact the supplier myself, When I call that number still no help and no one is answering.Game is a big store but the service is horrible they don't take their customers Serious! I am so disappointed..