SERVICE FAILURE

GBT

In 2020 I lost my job and went under debt arrangement. During that time, I made it a priority to settle my Game Stores account to protect my credit record and avoid interest. Once the account was settled, I requested a temporary block (J block) with the understanding that once my finances improved, I would be able to reinstate the account.

Since then, I have made numerous attempts to have the block removed — all unsuccessful.

On 21 December 2025, I submitted all required documents to Game Stores. I later went to the Glen branch/head office where I was verbally assured that the documents were received and that I would receive feedback within 48 hours. To date, I am still waiting.

Since then: • I have visited multiple Game branches (despite many branches closing) • I have driven long distances at my own cost • Staff repeatedly call head office, only for calls to be cut off • Each visit comes with a different explanation and no resolution

This has cost me time, petrol, airtime, and unnecessary frustration, all because someone is clearly failing to process a very straightforward request.

I have cooperated fully, followed every instruction, and remained patient — yet I am still unable to access an account that was settled in good faith.

All I am asking for is: ➡️ Removal of the J block ➡️ Reinstatement of my Game Stores account

At this point, the lack of response and accountability is unacceptable. I am escalating this publicly because internal channels have failed repeatedly.

I expect urgent feedback and resolution.