service delivery

I go to game Jhb cbd all the time @ 17:00pm.there are always endless queues and open tills that don't have tellers. The cigarette counter is the worst...there is a lotto machine and the lady that services there has to mend both the till and the lotto machine. That means you will stand in the queue forever. And when the manager is called,yesterday was Mr Van Wyk,he doesn't respond. They need to have more tellers during their rush hour as waiting for 15 minutes at the cigarette counter is despicable! They need to shape up. I was highly annoyed by all this.