Service delay

Below is what I sent to the branch manager:<br> <br> Good day Darryl,<br> <br> <br> <br> The above matter refers.<br> <br> <br> <br> Kindly be informed that I am completely dissatisfied with the service I have received from your branch.<br> <br> <br> <br> On 26 September 2015 I attended at your branch and purchased a DSTV package of R799.00. I was told by the sales person that I need not worry about the connection as he would liaise with one of the service providers (Sissy with numbers: ***) they normally work with.<br> <br> <br> <br> I was informed that the DSTV connection would be effected by Monday the latest. Be that as it may, I was guaranteed that I would receive a call from the accredited installer by Sunday.<br> <br> <br> <br> By Sunday I had not received any call from the said installer. On Monday the said installer contacted me, more like giving me a missed call as the call didn't go past the stage where she told me what her name was.<br> <br> <br> <br> I then sent the said installer the address where the DSTV was to be installed, that's if she didn't have enough airtime at least I would have given her the crucial information.<br> <br> <br> <br> She sent back an sms saying she had ran out of airtime and further that she'd get hold of me soon. T