Service Complain ***1

<p>I am still waiting for feedback but it is clear that nobody cares at Game, i lodged my complaint through the online feedback form, i even sent the complaint to ********** the only thing i recieved was the acknoladgement of my email.</p> <p>Game Highveld mall Witbank:<br />On the 26th of February 2017, I bought a Samsung 55 inch Curve TV, I bought it cash and took it home on the same day, I travelled and came back on the 11th of March 2017, only then I could unpack the new TV set. To my surprise the TV could not connect to Bluetooth which it is supposed to, according to the specifications. I took back the TV to the store to for assistance, still the TV could not connect to the Bluetooth. On the 13th of March 2017, I noticed that there is a scratch on the top corner of the TV, and I immediately went back to the store with the TV to report it. On my arrival, I asked to speak to the manager (Cyril Sithole) whom I was told he was attending hearings therefore he could not assist me. I was asked to leave my details for him so he can contact me, but he never contacted me. I called the store on the 15th and 16th of march 2017 to look for Cyril Sithole, who was still not available, I was told that he will get back to me which he still has not contacted me. I finally got hold of Cyril Sithole on the 20 March 2017 , after our telephonic conversation, he asked to bring back the TV to the store which I did. I arrived at around 16h00 and I was told that Cyril is on lunch, and he could not be contact on his mobile phone, they refused to give me his mobile numbers as well so I had to sit there and wait for him to come back. Eventually he arrived at 17h30 and we had a discussion about my problem. He acknowledged the defects on the TV and agreed to give me another TV set which was on display and I agreed. Soon after that he changed his mind and told me that the TV has fell so he could not exchange it. It really did not make sense as the TV was still in a good condition; even the screen was still ok with no any cracks. <br />I decided to leave the TV with Cyril and went home, I was really not happy, disappointed with the way Cyril handled my case as a manager, I am very sad and unhappy with the way I was treated at game store, form the staff members to the manager. The manager even accused me of dropping the TV that is why it had cracks on the frame.<br />I really do not see value for my hard-earned money. </p> <p>at the moment Game store has my money and their TV set, and nobody is taking a step to assist me, it means Game store does not care about custormer satisfaction but only cares about money, they have my hard-earned money, but I don't have a TV.</p> <p> </p> <p> </p>