AM
Adel M
1 reviews | Active since May 2024
09 Mar 2026, 16:17
*********** service and zero customer care
This rating must not even get a star. When you order simple things and order is incorrect. They just pull up their shoulders and say sorry. Log a return or drive 50 km to exchange. Order again and they f up again. Because of their incompetence. Pathetic. Never ever ever use game again.
Helpful (0)
Replies (6)0
Replies (6)
Game's replyOfficial
09 Mar 2026, 17:56Hi Adel, thank you for reaching out. I am so sorry to hear that you received the incorrect item. Please be advised that your query is with an agent that will have a look into this matter. An agent will contact you as soon as they have an update.
Game's reply09 Mar 2026, 17:56
Official
Hi Adel, thank you for reaching out. I am so sorry to hear that you received the incorrect item. Please be advised that your query is with an agent that will have a look into this matter. An agent will contact you as soon as they have an update.
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Adel M's updateReviewer Update
10 Mar 2026, 11:19o o
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Adel M's update10 Mar 2026, 11:19
Reviewer Update
o o
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Adel M's updateReviewer Update
10 Mar 2026, 11:24Absolutely No one has contacted me since, The so called WhatsApp support only stated that I must take the goods back and exchange, What's the point of ordering online. Not my fault Game staff is ***********. Again, No call, no nothing, just pulling up shoulders. If a client return goods online, we are charged for delivery fees, and when ordering again, , again the incorrect goods. totally understand why clients order rather from Takealot.
AM
Adel M's update10 Mar 2026, 11:24
Reviewer Update
Absolutely No one has contacted me since, The so called WhatsApp support only stated that I must take the goods back and exchange, What's the point of ordering online. Not my fault Game staff is ***********. Again, No call, no nothing, just pulling up shoulders. If a client return goods online, we are charged for delivery fees, and when ordering again, , again the incorrect goods. totally understand why clients order rather from Takealot.
Game's replyOfficial
10 Mar 2026, 13:00We apologize for the experience you've had. This is not the level of service we aim to provide, and we are actively working to improve. Please note that your query has been escalated and we are waiting for feedback from the management team for an update.
Game's reply10 Mar 2026, 13:00
Official
We apologize for the experience you've had. This is not the level of service we aim to provide, and we are actively working to improve. Please note that your query has been escalated and we are waiting for feedback from the management team for an update.
AM
Adel M's updateReviewer Update
11 Mar 2026, 10:50Super super Clear that this is your level of service.
48 hours and no one called to sort it out. Escalate to what. Your super downgraded level of customer care. Incompetence is a vocabulary you clearly don't understand. I am tweeting this all over.
48 hours and no one called to sort it out. Escalate to what. Your super downgraded level of customer care. Incompetence is a vocabulary you clearly don't understand. I am tweeting this all over.
AM
Adel M's update11 Mar 2026, 10:50
Reviewer Update
Super super Clear that this is your level of service.
48 hours and no one called to sort it out. Escalate to what. Your super downgraded level of customer care. Incompetence is a vocabulary you clearly don't understand. I am tweeting this all over.
48 hours and no one called to sort it out. Escalate to what. Your super downgraded level of customer care. Incompetence is a vocabulary you clearly don't understand. I am tweeting this all over.
Game's replyOfficial
13 Mar 2026, 11:45Hi Adel, I a so sorry for the lack of communication. Please note that they booked a collection for the incorrect item. Kindly advise if they have collected the item?
Game's reply13 Mar 2026, 11:45
Official
Hi Adel, I a so sorry for the lack of communication. Please note that they booked a collection for the incorrect item. Kindly advise if they have collected the item?