Service all round bad

On the 27th of February 2022 I bought an Asus laptop from game. The first week in September I took it back because the hard drive crashed. I was then told by a manager to take it in to rectron myself because it will be faster than the normal 21 days store turn around time, which I did. Only to wait 2 months for the laptop to come back. In this time of the laptop being at the repair center, I got a call saying that they are having problems because According to them this laptop has been put on/activated in June the previous year. I then told them to get this thing back to me as I needed it. I eventually got it back on 11 November. Only for this thing to be as slow as a tortoise. I took it back again to game, booked in as a repair again, but I told them I now want a refund because I don't want an old thing back. I was then told that there is nothing wrong with the laptop and cannot be credited or exchanged. On Monday 12th I called customer service, explained my situation, and said I would hear from them in 24 to 48 hours. It's been over a week, and nothing from no one. I left the laptop in store as I did not want to take it from the store pending my query. I did not want to believe the things people say about game, but I do now.