bA
badrunisa A

1 reviews | Active since May 2015

07 Jan 2025, 19:42

**** service

I brought cellphones on Saturday 4th Jan 25.i was told by Bongeka the sales lady she is having issues with registering the sim card, I told her I can still walk around the mall in canal walk .after 45mins I walked back into the store and still issues with region the 2 sums cards.she told me that she would call me during the cause of the day, it was the morning I went and after 9pm still no call.

The next day I called in, to which a Nicole took my message and nothing came of it,

The following day I called again and I spoke to a Lauren, she told me bongeka will call me back..I'm still awaiting on the call.

The next day I called again, I spoke to a Ridhaa...and yet he promised me they will call.

No call ever came and today is the 7th Jan 2025.

The aims cards is a data sim and an Open line .so how am I to use the 2 new phones with no sim cards.

0
Replies (1)
Game
Game's reply08 Jan 2025, 11:03
Official
Hi Badrunisa, thank you for reaching out. I'm sorry you're unable to use your new cellphones due to the sim cards not being activated and that your call backs haven't been honoured. This is not the experience we want you to have and rest assured; the matter will be addressed with the management team and you will be contacted.