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DH
David H

1 reviews | Active since Feb 2015

16 Dec 2017, 10:13

Sells Items Out of Stock and Manager Lies to Customers

I ordered a washing machine on 1 December 2017 and was told that they were receiving stock on Tuesday and would deliver by Friday. I followed up on Friday and was told that they did not have stock and they would only receive stock on the following Tuesday.

On Wednesday I called the manager Isaac and he assured me that they have stock and the delivery would happen on Friday (15 December). This was not the case. On Saturday morning (16 December) the sales assistant Poobalan advised that they don’t have stock and than he cannot confirm when they will.

The manager Isaac has also mentioned that he would call back on numerous occasions but hasn’t. He lies to customers and creates false expectations.

This is not acceptable.

0
Replies (3)
Game
Game's reply16 Dec 2017, 12:40
Official

Good day David,

We acknowledge receipt of your complaint with reference ***0 and would like to apologise for any inconvenience caused.

This matter was referred to management for further investigation and assistance

Regards

Game Customer Service

***73

***

DH
David H's update16 Dec 2017, 14:55
Reviewer Update
Even more disappointed at this stage. Went to Game to sort this out in person. Staff would not call the manager so I phoned. Isaac said he’d come to the customer service area but he just didn’t pitch up. This is terrible customer service. It’s a pity because we found that the staff at this Game were very good two years back.
DH
David H's update21 Dec 2017, 08:27
Reviewer Update
Game still hasn’t been able to assist and it’s almost a week later. What they can tell me is that there is no stock and that the refund should reflect in my account by now. The refund has not reflected. They also advised that there is no stock in the country but I went to a competitor on the same day and they could help me immediately.