HB
Hentie B

1 reviews | Active since Jun 2016

27 Jun 2016, 15:03

Selling rotten meat

<p>Saterday on the 25th of june 2016 me and my finace went to GAME in wesgate mall wesrand to purchase a few things on account as we did not get paid yet. My brother was visiting me and my mother and step father were invited to our home to enjoy the evening with a braai. We bought 4 packs of rashers and when we arrived home 15mins later i noticed a awfull smell. It was coming from the bag with the meat. It was rotten. Now i was past furious because it was the second time we bought meat there which was off (previous time with boerewors wich i threw away) i took it back and told them i want a cash refund so i can buy meat somewhere else cause its the 2nd time it happend. They called the manager of the food department which was an indian guy. I explained to him the meat is rotten and want a cash refund to buy meat somewhere else. They refused to give a cash refund even after i explained our situation, they gave me a voucher equal to the amount of the rashers. Ok they have rules and i understand but they shouldn't sell rotten meat then. The humiliation of borrowing money from my brother which was visiting was dreadfull. Apart from that is they are always full of excuses if it comes to out of stock items. How can they be out of stock on something like horlicks for 3weeks? Shouldn't they receive stock on a weekly basis? No way GAME WESTGATE. You make a good name very bad. Im very disaapointed and as soon as we paid our account in full its done!!!! You lost a good paying customer. I will NEVER support you again even if it means paying a bit more somewhere else. Get your management up to speed with whats going on. </p>

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Replies (3)
Game
Game's reply28 Jun 2016, 06:58
Official

Thank you for taking the time to contact Game..

We are sorry to hear of your disappointment with the rashers you purchased at Game. Game has very strict food safety standards in place and all staff receive comprehensive training. Therefore, the details of your experience will be brought under the attention of Senior Management for immediate investigation. One of our representatives will be in contact with you as soon as we receive your contact number

In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

HB
Hentie B's update06 Jul 2016, 11:48
Reviewer Update

Rina taute. It has been 10 days later and still no feedback. My email adress is ********** send me a email and i will reply with full contact details

HB
Hentie B's update06 Jul 2016, 11:51
Reviewer Update

hentieb84 @ gmail dot com