1 reviews | Active since Feb 2018
selling my goods when I paid for it already.
I am very disgusted with the service I have received from Game.
I bought a refrigerator cash on the 6th December 2017 and i bought the stove cash on the 19 December 2017.
I was informed that the fridge is available for collection, they did not give me a limited time for collection of the fridge. I then purchased the stove on the 19 December 2017 then they told me there is no stock of the stove but the stock will be there in 2 weeks time at the warehouse.
I wanted to collect both items at the same time and I went to collect it on the 13 January 2018, however when I went to collect my items I paid cash for, they then informed me they sold my items and there is no stock available.
Then they offered me free delivery only on the fridge and i asked about my stove coz that also needs to be delivered, however they said they can't do two deliveries and I said I will wait for my stove to be in stock then Game would be able to do one delivery and he informed that my stove would be in stock in the first week of February 2018 and my goods will be delivered in the first week of February 2018.
I then got no feedback or updates on my goods, until i received a delivery from Game on the 17th February 2018, just to find it was only my fridge being delivered and I'm still waiting on my stove.
I spoke to the appliance manager of Game in Kenilworth center on the 12 February 2018 and he said he will find out what is happening and get back to me, up until today he has not made contact with me. I only received a call from the courier on Saturday the 17th January 2018 telling me they are delivering the fridge now and they don't know anything about the stove.
I would like feedback on this immediately and compensation for time and for calling following up on good I paid cash for and was sold to other customers.
Thank you
Good day,
We acknowledge receipt of your complaint with reference ***1 and would like to apologise for any inconvenience caused.
This matter was referred to management for further investigation and assistance.
Regards
Game Customer Service
***73
***
Good day,
We acknowledge receipt of your complaint with reference ***1 and would like to apologise for any inconvenience caused.
This matter was referred to management for further investigation and assistance.
Regards
Game Customer Service
***73
***
