Hellopeter
Share Your Experience

1 reviews | Active since Mar 2017

08 Jan 2018, 13:52

selling defective TV'S

I bought a Samsung 49 inch curve tv at Game clearwater in April 2017. the tv was intact and i had it mounted on the wall by a professional tv installer. 2 weeks back as i was cleaning i realised that a small crack was starting to appear on the top left corner of the tv. i reported the matter to Game and was told to bring the TV. i took the tv back on the 3rd to Game with the receipt and the box and I was told that they are booking it in for repairs. I am 100% unhappy with this because this tv' plastic frame is cracking on its own. the screen is intact and if i had made the tv to fall, why is the screen not broken??? i have paid my full DSTV subscription and i have no tv to watch since the 03rd Jan 2018. Will samsung /GAME re-imburse my DSTV subscription that i have paid for nothing this month? i even have pictures of the display tv at Game clearwater of a Samsung 55 inch that is cracked at the frame exactly like my tv. i want a new tv of a better quality frame or my money back and i will take this matter further to the ombudsman!!!!!!!!

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Replies (2)
's update09 Jan 2018, 13:42
Reviewer Update
I am eagerly waiting for the phone call. Thanks
's update10 Jan 2018, 15:50
Reviewer Update
so a technician is required to assess a crack on a plastic frame????? this is truly appalling!!!! so what about the crack on the 55inch display tv that you have inside the store at Game??? i took a picture of the crack on my tv and the display you have at the store and it is exactly the same!!! so you mean to tell me that maybe the one you have on display was also broken by customers???? this is really a big joke and I am taking this matter further to the media!!! how much longer should my family and i remain without a tv??? since the 3rd of January!!! i pray that Game/Samsung will re-imburse my DSTV subscription of R450 that i have paid to watch ******all/zero this month!! what you are doing is really not fair, you are litterally punishing us for something we did not do!! its your own material quality and out of box failure, can i just have my refund of R8999 that i paid cah so that i can go buy myself another tv of another brand. this is unacceptable !!!!