Selling broken stuff

Best avoid game on this black Friday. If you dont believe me See the treatment i get from the store manager i got from Kimberly when i returned ryobi machines. I asked a for a simple letter and they dont even have the decency to call and apologize for this. Is this way you speak to a customer? AND ACCORDING TO ALL STAFF MEMBERS. this same staff member is even worse with them. I can just imagine how she must be talking to them. Apparently the district manager was supposed to call me BUT hey its been a week already and nothing at all. Disgusting. Its seems not possible to upload the video proof of how i was treated.