hA
hoosein A

1 reviews | Active since Dec 2012

10 Feb 2016, 13:06

selling broken goods with excuses

so i bought a lawnmower from game at mall at reds. it was marked at r1695 on the stand. so they went downstairs to get me a new one and 20 minutes later they came up saying they don't have one as they are out of stock, however i can have the one on display, which i took. i came home, and the next day my garden service assembled it and saw that it was faulty. i took it back to the store and they were very rude, while saying that there is nothing they can do, and that they gave me a discount on the demo. <br> <br> how could they have given me a discount???? i paid the full marked price of r1695 and for a demo not even for a new 1????<br> <br> utter *******, the salesman even mislead us into thinking he is the manager, it was only after we phoned head office that we were furnished about him not being a manger.

0
Replies (1)
Game
Game's reply11 Feb 2016, 13:11
Official
Hello hoosein786,

We acknowledge receipt of your complaint with reference ***4 and apologize for any inconvenience caused.

This matter was discussed in detail between management and yourself and it was explained why that specific lawnmower was cheaper as it was part of a clearance. The store was prepared to get you the bolt but you have decided to rather take a refund as we cannot give you a new unit at a clearance unit price.

We look forward being of assistance to you in future.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73