Second hand goods sold as new, no customer service, **** to about replacement stock.

Hello.

Very disappointed in Game. I bouth a Raleigh 20" bicycle on special for R799 for my son. When we bought the bicycle it was the last one and had been opened and assembled already. I asked the salesman can we get discount because it is opened and thus not new, plus we had not yet realized it did not even have the free helmet included. Then Christmas day comes and we give it to my son only to realize that the bike has several faults, missing parts and is just not in "new" condition so we go to exchange it. So when my mother-in-law goes to the store to exchange it, she asks for the manager but they dance around and avoid that and suddenly they bring out a mechanic who tries to fix it taking parts off other bikes and sends her on her way. So when I see the bike, ALL the problems still exist. Front brakes, rear brakes, frame and so on and all they gave was a "collect helmet when in stock" note with no date known. So, I went back. I asked for the manager and again they danced around and no manager. Instead i get customer service with a attitude. So they say they will give my money back and I said no, I want the bike I paid for, that is what I want. So the woman says there is no stock, so I said can't you check other branches or even other store's linkned to Game and get a flat "NO no stock" and she does not even try. So then I say, well if there is no stock of this, then give be a bike similar, different brand even but I want my 20" bike. Her reply to me is no that Raleigh is the only 20" bike Game sell and there is no stock. Perhaps she forgot that they had Diamond Back 20" bikes on the floor which I had looked at before buying the Raleigh but I think she knew very well that they do but that they cost a lot more. In the end, she give's me a voucher and say's "when they get stock" I can get a new bike. I asked how long will that be? She replies no idea. I say well I cant wait a year for it and she just shrugs her shoulders so I said that is not acceptable and I will go to head office and she just says "OK" No care in the world about the customer. Just plain shocking. I see other people in the cue's returning other "new" items also opened and seen to be used so clearly Game does not have a issue breaking the law and selling "second hand" items as "new".

So, do NOT support Game in Tygervalley center in Cape Town. I can't comment on other branches but this one is shocking. Seeing what I saw while at "customer care" makes me think Game should take another look at the laws, or do we need to get a attorney to explain them to Game?

So now I must wait an "endless time period" until Game see's fit to replace the stock. So next I will go to Raleigh and speak to them too until this is sorted out they way you are meant to sort out customers.