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MM
Mabareki M

1 reviews | Active since Feb 2021

21 Jan 2025, 10:31

SECOND HAND GOODS AND FACTORY FAULTY GOODS **** RUN BY GAME STORE AND SUMSUNG SOUTH AFRICA .

SECOND HAND GOODS AND FACTORY FAULTY GOODS **** RUN BY GAME STORE AND SUMSUNG SOUTH AFRICA .

I bought 6 sumsung item at Game polokwane mall of the north . 1 out of 6 items survived game and sumsung ****.

First it was two sumsung phones which stopped working within a week of phurchase, then they repaired the item instantly and returned them.

Secondly it was a sumsung sound bar which they refused to deliver two months after phurchase then after I have complained they said " Come take your money and futsek".

Thirdly it was sumsung smart TV which got broken and it was fixed and worked for a week . After upgrading dstv subscription the TV stopped working again......they respondent to my call after a month........the same thing that happened with the sound bar happened with the TV.

Now is Sumsung microwave, I have reported the microwave while it was still under game guarantee upon delivery of the microwave at game tzaneen shop they refused to book it under game store guarantee and pushed the matter to their second hand **** partners sumsung south africa. Under 10 years warranty.

One to two weeks later after exposing the microwave to their disquasting pest, well known to them and their agents, they are saying " come take your unrepaired microwave we have waived our sumsung 10 years warranty, if you dont we are going to throw away the microwave"

Are they going to throw it away or repair and send the microwave back to their **** facilitator game to **** another innocent customer?

0
Replies (8)
Game
Game's reply21 Jan 2025, 11:33
Official
Hi Mabareki, thanks for getting in touch. We sincerely apologize for the issue you've experienced with your recent orders. We understand your frustration and want to assure that we are taking your issue seriously and are committed to rectifying it as soon as possible. We would like to confirm that a member of our customer service team will be reaching out to you shortly to discuss this issue in more detail. They will provide you with an update on the progress being made, to ensure your matter gets resolved. We deeply value your business and your patience during this time, as it is greatly appreciated. We aim to turn this experience around for you and regain your trust. 
MM
Mabareki M's update20 Jun 2025, 01:21
Reviewer Update
I understand that returns and resales are part of standard operations but given the nature of the issue and the fact that the item was clearly faulty, I believe it is only fair and reasonable to be issued a full refund. Reselling the item implies acknowledgment of its resale value, yet it leaves me out of pocket for a product that did not meet quality or performance expectations.
I would appreciate it if you could process this refund promptly. I'm happy to provide any additional details you may need to assist with this.
Game
Game's reply16 Jul 2025, 15:28
Official
Hi Mabareki, we responded to you on the other Hello Peter complaint you logged. 
MM
Mabareki M's update30 Jul 2025, 13:05
Reviewer Update
PAY BACK MY MONEY DIRTY *****S
Game
Game's reply30 Jul 2025, 16:25
Official
Our agent has attempted to contact you with no success. Could you please indicate a suitable time for a call or provide the correct reference number for the microwave, not the TV, so we can continue to assist you?
MM
Mabareki M's update31 Jul 2025, 00:22
Reviewer Update
you can ask your IT department to retrieve all the countless calls you have made and emails I have responded to and you will see that there is nothing you can do cover up your ***** and ****gerism tactics.......JUST PAY BACK MY MONEY>>>>>****GS
Game
Game's reply31 Jul 2025, 11:50
Official
Hi Mabareki, it's regrettable to learn that your issue remains unresolved. Samsung has recommended, as per their policy, that the microwave should be evaluated at their repair center. To communicate this information, we have attempted to contact you via phone calls and emails, yet we haven't received any reply from you. We acknowledge that this may not be the most convenient course of action for you, but it is imperative to resolving the issue. If you need help scheduling the assessment or require any further assistance, please don't hesitate to inform us. Thank you for your patience and understanding in this matter.
MM
Mabareki M's update01 Aug 2025, 01:01
Reviewer Update
YOU ARE NOT SORRY, YOU THINK YOU HAVE SUCCESSED IN DE*****ING, AND ****MING ONE OF SO MANY CUSTOMERS YOU THINK YOU WILL GET AWAY WITH IT...............PAY BACK MY MONEY ****** AND ****MERS .