second complaint no assistance itc update

this is my second complaint, ive called several times for assistance at your customer care department consultants are hanging up calls, no one has recieved my documentation,i been told that profile under game shows that my acc is paid but not no query has been log for my ITC to updated, i am sick and tired of this service..i will be taking legal action again Game store as i have been awaiting feedback since last year december i spent my money calling, sending emails i am the moer in at this point!!!