Scenario

Hey good day I would like to thank the store manager for his excellent customer service he provided Mr.Martin Gallant aslo the sales assistant Adrian Wilson.on the 04/11/20/17. I bought a Sinotec 55 inch FHD Led TV. It was Mark down with factory guarantee.5 years This year February month 2022 I start experience some issues with the TV. Some times when I switch the TV on the screen is black but there was sound .so I decided to take the TV to Parow . So they can check what's was the issue. The same sale assistant was there so he assist me then the TV went on .so I went home. A week later the TV did the same no screen but sound .I decided to make a video and took some pictures. I went back to the store with the TV reported it at customer service counter.they send me to the TV department tested it again TV went on.the gentle suggested I must change my plugs.went home asked a electrician to test the wall plugs.all the plugs was good .I bought new three point and two point plugs .the TV went on .two weeks later the same thing happen again .black screen only sound. I went back to game for the third time with the same issues.so the lady that issisted me at the TV department said I must book it in .so I showed her the pictures and video what the TV does.on the 02 /03/ 2022 the was booked in for repairs.got all my paper work .the lady at customer service told me two to three works for the repairs I will receive a SMS massage .their policy in 21days if not received the repaired TV they will replace or refund it

On the 24 /03 / 2022. I first phoned then went back to the customer service to Check if theres any news on my TV repair. On the 24/ 03 2022 at about 14H30 I spoke to the lady at customer service.she then started to phone around to the technical people to hear what is the issue with my TV..then she was told they waiting on job numbers before they can do anything. Three weeks later nothing was done on the TV . I told the lady I must go pickup the children at school .so we came to agreement she's going to phone me as soon as she found out what is happening at the technical people.i told the lady thank you for the follow up and Iam going to wait for the call my wife was with me .she also told me they have issues with their phone to phone out.

Later that same day I was still waiting for the call .the following day on the 25/03/2022 still no phone call I decided to leave it for the next or new week. Monday the 28/03/2022 I first phoned then went to game store at customer service. Then to my surprise no feedback from the technical people still the same issue waiting on job numbers before they can Start work.so I was assisted the one lady phoned around and the TV department manager Nataly spoke to me and apologize for the inconvenience.then a nother lady came she also phoned around to hear what's happening with the TV. I was there for about two hours .them a senior manager lady came to me explain to me the paper work is being processed to refund me or take a nother TV. The next day on 29/03/2022 I went back with all my paper work TV licence receipts . All excited to collect my TV cause I had no TV at home.the paper work was done then the senior lady manager came to do the refund so I can buy the other TV . I don't now what happen to my 55 inch TV at the repairs ??????? Al I know the 21day period agreement was past due date.then I was told to go the TV department to look for a other TV .

To my surprise there was no stock for that 55 inch FHD Led .TV but they had more then enough stock for 43 inch Sinotec . The lady at the customer services came to me whilest I was busy looking for the replacement TV .she told me sir the TV you bought was on marked down.i knew that but none of them at customer service picked that up eventhough they had the paper .four different ladies handle that same document. The moral of this hole Scenario I bought a 55inch then I had to Sattle for a 43 inch TV

I feel disappointed how the customer service handle my situation regarding my TV. I was deeply angry but I controlled my emotions not to burst out at any cost. Is this how you treat the a loyal customer of the game store .I buy all my house appliances at the very same game I shop their groceries, bicycles, heaters ,fridges ,irons, microwave's bedding ,fans and whatever we need for our needs at home Seriously what a experience at game what a eye opener .I hope for the future other customers won't experience the same drama that I just experience at game. Yes they do adhere to the 21day policy.that I appreciate and applaud them.But their customer service Bad for following up on the customer goods for the repairs .I am a dissapionted customer . Masstore Game Parow Centre Store GO54 Voortrekker & De La Rey road Parow 7501 Phone ***