********!!!!No Order Received- No Refund Given

ONE STAR IS ME BEING NICE!

EXTREMELY ANGERED AND DISAPPOINTED WITH THE SERVICE RECEIVED FROM GAME ONLINE.

On the 18th of December I placed an online order with Game for their Sport Fitness Tracker watch. I received confirmation of my order on the same day. I did not have my own Game account( rather as a guest) therefore I could not track my order online (by myself) hence I was forced to be in communication with Game customer care.

Thereafter I emailed the web support team on the 19th of December asking for help with my order, no response or call back. Just an automatic reply saying my request is being reviewed. I waited a while.

Then again on the 27th of December I sent another email asking for an update on my order. Only then did I receive a call from Ms Abrahams who said to me that Game had made an error on THEIR side. The website said that they were in stock but they in fact were out of stock. We then spoke for a week or so starting from the 2nd of January, trying to find a solution. I then emailed her on the 7th of January asking for an update, because she said she was going to give me a call by that Monday. She then responded on the 8th of January apologizing for not calling and AGAIN saying that she is still waiting for feedback from the head office. Then on the same day i finally received a call saying that their out of stock and my options was to wait for my order, of which I asked how long I would have to wait and she said she doesn't know because head office would have to check with the supplier. And the other option was to get a refund.

I then went back to her asking her for an estimated ETA to make a decision. Then on the same day she got back to me and said that they should receive stock at the end of January which at the time was just 2 weeks away. As angered as I was I decided to wait as this was meant to be a CHRISTMAS gift I promised to give someone. She then said she would not be in the office and one of her colleagues would be in contact with me regarding the ETA from the supplier. Someone did get in contact with me on the 17th of January but i was just told the same thing again. "We are awaiting feedback".

I then went back to Web support for on the 21st of January begging for feedback. Which is on Mr Rogers said to me that they followed up and the stock still isnt available and that he would follow up on my order. I went back on the 23rd of January to him stating that all I ever get back is "we are following up" never a solution. It had been close to a month by then that the issue was pending. And this was the response:

"Adi Rogers (Mass Discounters)

Jan 24, 14:44 SAST

Hi Selina,

I completely understand where you coming from as you said that it has been a month now and you paid for the product yet you do not have it in your possession , we do apologize for any inconvenience caused.

Kindly advise if you would like us to process a refund.

Kind Regards,

Adi"

What feedback or resolution was given ?

I finally had enough and on the 24th of January I asked for a Refund.

I was asked for my banking details. This was my response on the 25th of January:

"Hi Adi

Please note that I am extremely disappointed in the service I have received throughout this process. I have spoken to three people now from customer care and have gotten no joy. I will not be purchasing anything from Game in future. And will definitely be sending through a complaint as this was an Error on Games side for stating online that you have stock and only after me placing my order did they realize that there is no stock. Furthermore this was only brought to your attention after I had called every week to enquire about my order. I DID NOT receive any apologies from Game. And now I get just a refund? When this was meant to be a Christmas gift.

This is the first time I experienced such bad service on an online purchase.

Please see below my banking details: *inserted my details here* Please advise by this will reflect into my account.

Once again I am extremely disappointed and angered at the poor response and service received.

I did not receive a response or phone call after this email but I did receive an email stating that the refund was processed.

I then emailed on the 5th of February to ask for status of refund and no response was provided... AGAIN. Which didn't surprise me. So I called web support, where one of their consultants advised that it takes a 14 days to reflect. I was told that head office advised that the money would reflect in my account no later than the 8th of February. And ofcourse by no surprise it is now the 11th of February and it is not reflecting in my account.

I called web support today AGAIN... i was told that they would get back to me in an hour. And yes no response.

Honestly I've never received such poor service after an online purchase. I must have spoken to 8-9 people from Game over this period and still received no Joy.

This was extremely inconvenient and what's even more frustrating is I did not receive an apology from Game, I don't have the PRODUCT I wanted to purchase, and I don't have MY MONEY!!!!!

This was an error on Game's side. So why am I getting the wrong end of the stick? GAME should have refunded the money a long time ago. Or provided the refund and provided and at least provided the product free of charge for all the inconvenience they have put me through.

This is ridiculous!!!!! I wish I never dealt with Game and I most certainly will not recommend anyone to!!!

Stop ******** your customers!