GM
Gadaffi M
1 reviews | Active since Dec 2014
20 Nov 2020, 18:16
******** / False advertising
Game have just lost me as a customer. Do NOT make the same mistake I made of buying anything online at game. I am highly disappointed at how Game has handled my online order. After my fridge broke, I bought a fridge online at Game on the 6th November 2020. Their policy is that you will receive your order within 7-10 working days. I was ready to go on for the two weeks without a fridge.
As I did not receive any communication regarding the delivery, I tried following up via email but no joy. I then called in to follow up today (20 November 2020). The lady mentioned that she will call me back as she will check the status of my order.
I was shocked when she called me back saying that the reason I did not get any feedback was that the supplier does not have stock, and they do not know when the supplier will have stock again. I should log for a refund. Of which, if I used a credit card to make the purchase, it will take anything from 5 to 14 working days. Mind you, it is costing me a lot daily without a fridge. I cannot wait another 14 days without a fridge. How can they sell something they do not have and do not even know when it will be available. Very disappointed and still with no fridge and no money.
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Game's replyOfficial
21 Nov 2020, 14:14Hi Gadaffi
Thank you for bringing this to our attention. I am really sorry to hear about the poor service received as this is not the experience we would like our customers to have.
Kindly be advised that the replenishing of stock on certain items has been one of our major challenges during the current pandemic however we are sourcing items from suppliers. Your order placed online has been cancelled and escalated for the refund to be processed.
Kind regards
Natheer
Thank you for bringing this to our attention. I am really sorry to hear about the poor service received as this is not the experience we would like our customers to have.
Kindly be advised that the replenishing of stock on certain items has been one of our major challenges during the current pandemic however we are sourcing items from suppliers. Your order placed online has been cancelled and escalated for the refund to be processed.
Kind regards
Natheer
Best regards,
Game's reply21 Nov 2020, 14:14
Official
Hi Gadaffi
Thank you for bringing this to our attention. I am really sorry to hear about the poor service received as this is not the experience we would like our customers to have.
Kindly be advised that the replenishing of stock on certain items has been one of our major challenges during the current pandemic however we are sourcing items from suppliers. Your order placed online has been cancelled and escalated for the refund to be processed.
Kind regards
Natheer
Thank you for bringing this to our attention. I am really sorry to hear about the poor service received as this is not the experience we would like our customers to have.
Kindly be advised that the replenishing of stock on certain items has been one of our major challenges during the current pandemic however we are sourcing items from suppliers. Your order placed online has been cancelled and escalated for the refund to be processed.
Kind regards
Natheer
Best regards,