****MED

Order number ***

I have been calling most days with my last money, holding for +-30 min so I can find out what is happening with my money and being told that they will follow up come back to me with an update but nothing and I keep on calling hoping someone will tell me something new.

I have asked to speak to the manager so I can explain my situation being told again that they will give him/her my contact number he/she will call me still nothing.

Asked for the refund/finance department or escalation manager's email address so I can explain my situation still no one is willing to help me.

Please tell me as a parent yourself what should I say or do for my son to be able to catch up with his studies. Hope you will be happy when he fails his Grade 12 cause you have contributed 50% , it's lock down he can't go to his friends to catch up.

I HATE THE DAY I WENT TO HIGHVELD MALL AND I WAS ADVISED TO BUY ONLINE BECAUSE THEY DIDN'T HAVE STOCK I'LL GET IT WITHIN 7 DAYS AND I TRUSTED THEM CAUSE I HAVE BEEN BUYING ONLINE WITH OTHER RELIABLE RETAILERS AND GETTING MY ORDERS WITHIN DAYS. YOU ARE TREATING ME LIKE I BOUGHT WITH A STORE CARD OR CREDIT, NO I BOUGHT CASH WITH MY HARD EARNED MONEY. YOU FAILED TO DELIVER, YOU ARE FAILING TO RETURN MY MONEY. SO IT MEANS I HAVE BEEN ****MED BY ONE OF THE BIGGEST RETAIL SHOP IN SA. Your request (533621) has been updated, this is what i get every-time when i send an email to them. Its been a month