Samsung washing machine still under guarantee

I bought a Samsung washing machine from Game in June last year with a 2 year guarantee. The machine stared to have a horrible smell (burnt rubber). I went in to see Game at the beginning of Jan and they logged a call with Samsung, who called me a week later, but missed the call, I called after a week to find out what was happening. They informed me that Liptronics would be sending a technician. The technician could not identify the problem and told me that he would replace the loom cable and if this did not work then they would have to replace the drum. The cable has now been replaced but the burnt smell is still very much there. So after 2 visits we are still not sorted. Each time the technician comes around I need to take time off from work. So now they will have to come around a third time to see what else could be done. I spend a lot of time logging calls with Samsung and contacting Liptonics. I just feel that this is absolutely unacceptable that I have to be making all these calls trying to sort this when I bought the washing machine from GAME and they are the people who should be sorting out this problem. I will not be buying any more appliances from GAME.