Samsung washing machine

Bought a brand new 9 KG top loader Samsung washing machine from Game on 07/01/2016. After only two washes it started malfunctioning and it makes a loud banging noise on wash cycle. After telling Game i had to give various details and after several calls i got them the information they needed. I was then required to call Samsung directly and give them details which also took several days to get to them due to one Samsung consultant asking for one Machine number and the other asking for a different one! Anyway finally this seemed to be referred to a 3rd party servicing company in Durban although i live in Estcourt and they know that! I got a call yesterday saying my service has been declined/rejected due to me living to far away and they are asking another servicing company to come do the service! I was also told that this servicing company has a back log and i must expect to to wait a while! Meanwhile i must wash by hand! Absolutely ridiculous!