SAMSUNG WAS NOT USED TO FIX THE TV, WHY ?

I ASKED WHY WAS SAMSUNG NOT USED IN THE FIRST PLACE IF THE TV WAS UNDER THEY WARRANTY AND YOURS. I SEND YOU THE PPL WHO YOU REQUESTED TO FIX THE TV, I ASK A CUMSTOMER DID NOT KNOW IT WAS NMOT SAMSUNG, AS I NEVER USED SAMSUNG TO FIX ANYTHING SO I WOULD NOT KNOW HOW THEY INVOICES LOOK LIKE. SO WHY WAS SAMSUNG NOT USED AND WHEN ARE YOU GOING TO SEND THEM TO COLLECT IT CAUSE ITS THE SAME PROBLEM WHERE YOUR PPL WHO INSTRUCTED TO FIX DID NOT DO THEY JOB HENCE THE SAME PROBLEM OCCURED AGAIN. LETS START WITH WHY DID YOU NOT USE SAMSUNG AND NOW YOU SENDING ME TO SAMSUNG??