Samsung tv mess up at Game Promenade

We bought a Samsung tv from Game promenade the tv then started giving a problem with lines going across it. We took it back on the 31 March 2022 they said they will return it to Samsung and we would have to wait 21 working days, today is the 6 of May and we still haven’t received our tv. The after sales service is pathetic we did not receive a courtesy call to say anything regarding the tv for the entire period. We have gone to Game on numerous occasions to find out what’s happening to receive no definite answer. When we went today again we had to hear the truck broke down and they are under staffed but we were told in the week that the manager will pick it up if there is nobody to fetch it. Today they want to tell us that we can contact the supplier regarding pick up. No Game that is your job. When we call the Game store in promenade the phone just rings we have to spend petrol going back and forth to the store to find out about the tv. Samsung and Game promenade has offered the worst after sales service I have ever come across. The tv cost us R10 000.