Samsung Sound Tower from Game

I share this on behalf of my son Teniel Padayachee. He purchased a sound tower (Samsung) from Game on the 21 December 2023. I played it for around a week and I noticed it has a funny sound . The speaker was cracked. I went to game and reported it, they took it in for repairs. I don't understand it wasn't even 7 days. Instead of exchanging they sent it for repairs. From around July it was making once again the same sound. Speaker cracked again. This can't continue to be repaired and then a few months later it gives a problem.My son wasnt available as he was away . He returned today to game to lay a complaint but was turned away as he didn't have the receipt. My son has a game account so why couldn't they assist him. All his purchases are on the account and the fact that it was sent for repairs is definitely in the system. I feel that when he went for the first time they should have exchanged as it wasn't after 7 days. He is still paying this account and it's totally unacceptable that he has a sound tower that his not using but still paying. I humbly appeal to Game and their supplier Samsung treat there complaints with great urgency. This continuous repair of cracked speakers isn't on. They might as well take back this sound machine and credit his account. He can't pay for a product that continuously gives problems. I have always thought Samsung products were quality but now I won't advise. To me it seems as though he was sold a rejected sound tower. I have worked for many years in the furniture retail industry and as a branch manager we received alot of complaints, I assisted clients to the best of my ability. Sometimes items are factory faults but sold to customers. I kindly request that this is sorted out immediately.