1 reviews | Active since Feb 2015
Samsung S4 on Cell C Smart chart 1G
I bought SAMSUNG S4 contract phone on the 3rd of August 2014 at Game Kathu, the phone was on special of R299.00 including smart chart 1G(so I thought) as per GAME Adverti*****t<br> The sales lady kindly explained to me that the phone is an open line, I did not have a problem with that because my previous contract with MTN was an open line<br> My problem is that my subscription is R393.96 now not R299.00 as per advert, I contacted CELL C and they told me to go back to Game Kathu, I contacted Game and they said I must go to CELL C<br> Nobody is willing to help me because they all don't want to take the blame,<br> the store manager at Kathu rep**** and said\The representative of cell c was in the store today and busy assisting me with your query.<br> Can I ask of you to please forward me a three months bank statement.<br> <br> I need to forward it to them to show the deductions from your account."<br> I did everything that they asked me to do but even today i am still waiting"
We acknowledge receipt of your complaint with reference *** and would like to apologise for any inconvenience caused.
This matter was referred to the management of Game Kathu, who will investigate and address.
Regards
Herman van der Berg
Customer Service Advisor
***
***73
We acknowledge receipt of your complaint with reference *** and would like to apologise for any inconvenience caused.
This matter was referred to the management of Game Kathu, who will investigate and address.
Regards
Herman van der Berg
Customer Service Advisor
***
***73
