Samsung Plasma Television

Hi<br> <br> I bought Plasma TV at Game Canal Walk on the 12 April 2013 on account with two years warranty today the 02 February 2014, i switched on my TV as per normal i did not have the power, then i took it to Game Parow, they advised i should go to Canal Walk where i have bought so that they can print the sale transaction.<br> and book it for valuation and give a quote.<br> i waited for over 4 hours because the system could not generate the sale on that day so meaning i did not buy the TV at Canal according to their system, then we tried the TV License that did not work as well, my frustration is the assistant manager did not show any interest on how we should go about this, then i made the suggestion that lets rather book it and get a quote so long while we try to find the sale, i left my TV with them customer service consultant by the name of Jephtas Monique she told me i will have to pay for the repair because the store could not produce or print out the slip for me. i seriously need assistance while i wait for the quotation <br> i cannot pay for something that is still on warranty<br> Thank you<br> <br> regards<br> Brenda