1 reviews | Active since Apr 2012
Samsung Microwave self destruct incident for no apparent reason
<p>My mother is 86 years old and for more than 20 years used a microwave to cook all her meals. She put a portion of meat in her Samsung microwave and for some unexplained reason the door of the microwave got burnt badly, the glass turntable cracked and the mechanism melted. She was horrified. The Samsung Microwave was bought at Game in George, this incident happened about a week before the 1st year of the 2 year warranty expired. She took the microwave into a Samsung approved repair shop, they quoted around R1500 to repair the unit? The microwave was bought for R1700. We went to Game George and was told that the Samsung Warranty does not cover the door of the microwave. Game George nevertheless contacted the Samsung Approved repair man and negotiated that the repair would only cost my mother R700. How is it possible that a microwave carries a warranty on some of the structure but warranty does not extend to the door of the microwave? My mother is an 86 year old pensioner, and cannot afford that kind of money on a repair. Having said that I am saying there is NO WAY I will allow her to have that clearly defective Samsung Microwave back in her house as I cannot take the risk that the Samsung microwave has other unexplained total random exploding phenomena and either injures her or worse still causes a fire in her house. Game George is saying they cannot help as it's not their problem, and show no interest in the potential risk this unit poses to my mother's health and well being.</p>
Negligence based on what ?
Is Game or the repair agent calling my mother a ****?
Negligence based on what ?
Is Game or the repair agent calling my mother a ****?
Can I have the courtesy of a response - this is absolutely SHOCK service from Game some 2 weeks after the complaint was logged I have not been afforded the promises report from the service provider or feedback after the undertaking for the Store to re-look at this matter?
Game clearly does not have any concept of Customer Service?
Can I have the courtesy of a response - this is absolutely SHOCK service from Game some 2 weeks after the complaint was logged I have not been afforded the promises report from the service provider or feedback after the undertaking for the Store to re-look at this matter?
Game clearly does not have any concept of Customer Service?
Please can I have the courtesy of a response? Three weeks and this is not resolved??
Please can I have the courtesy of a response? Three weeks and this is not resolved??
