Samsung Machine fault

Hello Peter,

I hope this email reaches you amidst the chaos of incompetence that seems to define your customer service department. I am writing to express my extreme dissatisfaction with the Samsung washing machine I purchased from Game in March 2024.

Firstly, upon receiving the machine, it was glaringly evident that it was not properly wrapped. Shockingly, this disregard for basic handling procedures seems to have extended to the quality of the product itself.

After a mere two months of use, the machine abruptly stopped working, leaving me with a pile of dirty laundry . Naturally, I reached out to Game for assistance, hoping to find some semblance of support in this nightmare scenario. However, the call I received on Saturday was nothing short of insulting.

I demand immediate action to rectify this situation. Either provide a replacement machine that actually works, or refund my hard-earned money without delay. Furthermore, I expect a formal apology for the appalling treatment I have endured thus far. I am a disabled person with a severe Rheumatoid Arthritis, this has badly affected me as I had to take my Laundry for 2 weekends which has also affected my pocket.

I eagerly await your prompt response and a resolution to this Matter.

Sincerely,

Ruth Rapolai