Samsung appliances are THE WORST and GAME service is TERRIBLE

Purchased a Samsung Front Loader, 8KG Washing Machine from GAME Kolonade on 06 August 2019. Not even 2 months and the spin belt doesn't work. I went to Kolonade on Sunday, 29 September 2019 to report the problem to which they promised that a Tech from Samsung will be sent out by Tuesday, To date. I have made multiple attempts to contact GAME and they keep on saying that I should be patient. This is very frustrating because I was also told that I can not return the machine until a Tech comes out to do an inspection. What should I do in the meantime. While my laundry is piling up? 3 days later I still have had NO service or a return call from Samsung or GAME. I have contacted GAME multiple times and have heard a different story each time I call. Spoke to a "Manager" and she stated that I need to wait for the Tech to come out first. This machine is not even 3 months old and not working. Why would I even want to keep it for another 2 years. I will never buy any applicance from them or SAMSUNG ever again.