SH
Shawn H

1 reviews | Active since Dec 2011

04 Dec 2015, 11:29

Samsung aircon not cooling properly

I purchased a Samsung aircon from Game Canal Walk on 10 Oct 2015. It was sold with free installation and warranty through Fourways Airconditioning. These have been my list of problems:<br> - Installation was never handled by Fourways Airconditioning. It was passed off to Independent Appliance Services (IAS) then sub-contracted to Leoson Engineering.<br> - Leoson Engineering finally came and did the installation on 31 October 2015.<br> - 2 weeks later we tried to use the aircon and found that it wasn't cooling at all.<br> - Logged a service request with IAS to request that Leoson Engineering come out and inspect the unit. They briefly looked at it (5 minutes) and suspected it was a gas leak.<br> - They came out a few days later and \repaired"the leak.<br> - Used the aircon again a few days ago (30 Nov) for the first time since Leoson Engineering \""repaired\"" the leak and AGAIN it isn't cooling and making some strange noises. Probably still leaking and if not"

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Replies (1)
Game
Game's reply04 Dec 2015, 12:18
Official
Hello skud,

We acknowledge receipt of your complaint and apologize for your inconvenience in this matter.

I referred this matter to our Head Office Buyer as well as to the store for investigation where after they will provide you with updated feedback.

Regards.

Rina Taute
Group Customer Service Advisor
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Tel: ***73