Samsung aircon

Game has advertised a samsung air-conditioner 12000btu with installation for R5999 and when I went to Game the Store manager very rudely asked me to speak to the floor manager about that aircon. I was then told that they do not have stock and that they will not be getting any. Apparently there is an apology that has been sent out by the head office. And I was told that the whole of SA doesnt have stock. So I ask for a call back voucher to get it for that price when they do have stock. I was then told that they cannot give anyone a call back voucher for the air con. When I asked why, I was told \its just an instruction that was given my headoffice". <br> <br> The floor manager was apologetic however the store manager showed no empathy towards the situation. Customer service training is something all retail employees should be given. How can GAME advertise an item without having stock on the second day of the sale.<br> <br> """