1 reviews | Active since Jul 2016

26 Jul 2016, 13:04

SAMSUNG - 9KG TOP LOAD WHITE WASHING MACHINE - NEVER WORKED!!!!!!!!!!!!!!!!!!!!!

<p>I have sent the below to BayWest Game with no reply , they have told me its not thier problem - i must contact samsung - i have numerous times also no reply!</p> <p> </p> <p>This is a brand new machine never even been used! This no response from anyone has been going on since MARCH!!!!!!!!</p> <p>Never worked since the day we bought it , been into the bay west store about 18 times, if this does not get replaced before the 31st of July I will be getting my lawyers involved! Your service is Pathetic - you quick to sell products and take my money but then when i complain in store - no sorry we cant help you contact Samsung! this is not my JOB!!! YOU AS GAME NEED TO SORT THIS OUT NOW! IT HAS BEEN MORE THAN 3 MONTHS ALREADY AND IM TRIED OF IT!</p> <p>If i do not get a reply from you before the 31st OR a new washing machine , my lawyers will be at your Baywest branch as this is breach of the CPA!<br /> </p>

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Replies (1)
Game
Game's reply26 Jul 2016, 13:19
Official

We acknowledge receipt of your complaint and apologise for your inconvenience in this matter.

Senior Management will investigate this matter and will contact you to discuss.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273