Sales Items -- No Stock??

How is it, that you see an item in the brochure, you get to the store and... surprise, surprise.. No stock. <br> This is what happened to me. I went to get a portable aircon unit that is currently on special until the 20th October, upon arrival, there was no stocks of the item. Upon enquiry (when i eventually found someone) i was told that the store might not have received stocks of it or it was sold out.. When you try enquire further.. \they don't know". I then went to see the department manager to see if other stores have stock and to find out when they would get stock in.. sadly I was confronted by staff that were so DISINTERESTED in assisting that after 20min of standing in front of the department \""manager\"" i left...having not been attended to. This is by far some of the laziest and most pathetic customer service I have encountered. <br> <br> You would think that if an item is either so popular or in such demand there would be good planning to ensure the stores have sufficient stocks on hand???"""