****s

I did purchases on Saturday, 2025/02/15 afternoon, that was wrongly scanned and saw on my slip at home, due to circumstances.

Sunday 2025/02/16 morning I phoned to sort out and after bad switchboard treatment, asking for Manager, I ended up at Electronics Department and thereafter waited 9-minutes for switchboard to pick up again

This is the email trail response with Manager Shannon K, but resulted as nil.

(1) Email 16/2/25 @ 12:09 From Manager Shannon K

Good day Patricia I have received your till slip and Ido see you were over charged on the dog biscuits and cooldrink and we do apologize for the inconvenience caused, I have spoken to my store manager and we will deposit the overcharge difference back into your account immediately, (see this statement of Shannon... immediately deposit) - - if you could please be so kind to provide us with your all your account details (that I did reply with immediately, not posting here on this platform). The best would be to transfer the overcharge in to your banking account, we will email you a copy of the transaction (this is my complain.. never happend, never received any proof of payment that was done) - - - please will you be so kind to indicate your bank charges for the deposit as we wouldn't want you to be charged for a mistake on our part.

Please take note that with regards to the cooldrinks i see you purchased x2 Mirinda's, x6 Pepsi light and x1 jive, (but all is mix on 1 one shelve with a sticker in the middle, 3forR30), however the jive is not part of the special this is why the bundle deal didn't go through on our till points. Our special that we currently running is only for Pepsi, Pepsi light,7up, Mirinda or mountain dew 2L (still, all drinks is mix on 1 one shelve with a sticker in the middle, 3forR30)..... so we will only be able to refund you the difference on the x6 Pepsi lights and not on the other x3 cooldrinks unless you would like to return the other 3 cooldrinks to repurchase the correct bundle deal.

(2) Email 16/2/25 @ 12:57 I Replay to Shannon K

The cool drinks is on one (1) shelf, with sticker in middle, then Game have to shift them on different shelves, because I could only read sticker 3 for R50, in middle of long shelf, and if this is a way of catching the public to wrongfully purchase and pay, I will open a ***** case for being mislead, this can open a can of big things against Game, this is not my first problem of bad scanning.

Get your house in order - I also scanned my slip feedback and gave my honest answers. (from Saturday night 16/02/25, as they state, nobody phoned me yet.

(R20.99 x8) = R167.92 + R13.99 = R181.91 - R150 (R50for3) = R31.91 then.......... R100.99 x2 = R201.98 - R130 (2forR130) = R71.98

:: R31.91 + R71.98 + R11 (bank fee) = R114.89💰 (my outlay to Game)

(3) Email 16/2/25 @ 16:17 I send email again "we will email you a copy of the transaction" Shannon K's words

I email again, due to no response from the from Shannon K - - no refunded deposit banking proof, as stated on Game email dt 2025/02/16 @ 12:09 from ***

(4) Email 17/2/25 @ 10:20 I email Game Complaints and CC Game Tygervalley & Shannon K (now 18:14 on 17/02, now response from all 3 and no proof of payment)

Good Morning Herewith I would like to lodge a complaint against Game Tygervalley Bellville CT WC

Please find attach email trail correspondence.

Please see last email that was send, until date and time today, no response.

I'm not interested in response from the Branch, because yesterday it was unnecessary for me to make phone call on items over charged.

Then admitted by Shannon, and myself responded to her email with information, and no response thereafter back to me, as the client, that was wrongfully done by Game.

I'm not interested in her or any person's explanation at Game.

Game Head Office, please rectify my money ASAP into my bank Acc, before I take it another step further.

1-hour to show into my FNB acc

Patricia Munnik