****s and Disgusting service from Game Canal Walk

I received the worse service from Game Canal Walk / Customer Service! We bought a Sinotec 43inch LED TV on 05/06/2022. The TV has a 5 year guarantee. Literally a 1-year later, on the 11/06/2023 the TV just stopped working while we were watching the French tennis final. My husband then contacted Game Canal Walk on the 14/06/2023 who then sent me an email requesting information for the service repair which I emailed to them the same day. 9 days after I sent that email, no feedback was received from them. I had to constantly contact Customer Care to find out what was going on. An agent then contacted my husband and told him that they would send a technician out in 3-5 working days. But then a few days after that, I got a call from a different agent, Ridaa from Game Canal Walk telling me that they do not send out agents when the TV is smaller than 50inches. This is complete BULL****! A 43inch screen TV is still a big screen TV and what happens when the TV is further damaged while transporting it to the store! Are they going to say it’s our fault?! This was also NOT communicated to us when we bought the TV. And I am not happy with this service. I want a manager to contact me so we can take this further!