Ryobi product bought at game.

On Sunday we bought Ryobi brushcutter when my garden used it on the Wednesday it worked for a little while and then for some reason the starter did not want to work. We brought it back to the game store only to be told that they cannot give us a refund or replaced that it’s gonna go for an assessment first. Absolutely discussed that my money was spent on the Sunday and the machine is broken on the Wednesday. The store will take this responsibility for this as they are only selling the product it’s first gotta go into assessment and then only will they decide whether they’re going to refund us or alternatively replace it. We do not want the same machine back as it is faulty and even if they should try and fix it what guarantee do we have that we work further down the line. Game staff was friendly but they returned policy sucks. Not sure if I would recommend eithe game or Ryobi products to anyone because of their return policy.