Ryobi mower giving issues again

<p>Good day </p> <p>In January this year I returned a mower I bought from game .... the cord had got stuck out, the one it was exchanged with worked well but has now done the same thing and the cord has started unravelling , I have logged a call with ryobi south Africa but am still waiting for them to get back to me, is this perhaps a factory fault issue or just my luck<br />Please advise as to the way forward </p>