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Dawid M

1 reviews | Active since Mar 2010

28 Apr 2017, 14:07

Ryobi Chain saw

<p>So, after 9 days I got fedback from Game regarding my 6 day old chainsaw that stopped working. According to them the motor got stuck due to much oil in the 2-stroke mixture. I mixed the oil in 1 1:25 mixture as the manual said. While the motor was running there was no excess smoke (Not to much oil). I spoke to a lawnmower specialist in Richards bay that repairs these machines and others and according to him it is impossible to seize with 2 much oil. Not GAME or it's supplier for RYOBI have a clue of what they are talking about and I suppose that I must now pay for the repairs on a 6 day old RYOBI machine. REALY!!!! to much oil makes a motor seize. I have photos of everything on that saw that I took in GAME prior to the repairs. I still have the mixture and the original oil that I bought when using it with the correct amounts in it.</p> <p>This is just another **** from game to make the customer pay for their products that are not up to standard. Where is the 7 day money back guarentee or the 2 year warrantee on this machine??? </p>

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Replies (1)
Game
Game's reply28 Apr 2017, 14:52
Official

Good day,

We acknowledge receipt of your complaint with reference ***3 and would like to apologise for any inconvenience caused.

This matter was referred to management for further investigation

Regards

Game Customer Service

***

***73

Best regards,