RJ
Ramesh J

1 reviews | Active since Jul 2016

11 Jul 2016, 09:19

Ryobi Angle Grinder 2yr Warranty?

<p>To Whom it may Concern.</p> <p>On the 14th May 2016 I sent a Ryobi Angle Grinder G2 ********** watts to GAME stores Ballito, which is still currently under warranty. I have the Cash receipt on hand. The box says 2 year warranty. Ballito Game Store sent the Ryobi Angle Grinder for repairs and then was sent back unrepaired. They asked me for payment around + - R450.00 for repairs of the Angle Grinder. If my purchase of the Angle Grinder is still under warranty why must I pay a cost for repairs.</p> <p>Kind Regards</p> <p>Customer</p>

0
Replies (2)
Game
Game's reply11 Jul 2016, 09:52
Official

We acknowledge receipt of your complaint and apologise for your inconvenience in this matter.

Please allow management to investigate this technical report as to why you were charged where after they will contact you to discuss this matter.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

Game
Game's reply11 Jul 2016, 17:17
Official

Further to the above matter we confirm that management contacted you to advise that they wil credit you for the item.

We thank you for your support and look forward having you in the store again soon.

Regards.

RIna Taute

Group Customer Service Advisor

Tel: 0 ********** 2273