AC
Abigail C

1 reviews | Active since Jan 2014

03 Aug 2015, 10:57

Russell Hobbes Fridge Never Ending SAGA

I bought a Russell Hobbes fridge in Jan 2015. In Feb the fridge started over freezing and the one door gave problems when trying to close. I reported the problem to Game Nelspruit and was told to lower the temp and bend the door magnet and level the fridge. Few months later the over freezing happened again and closing the door got worst. Reported it to game again send they would Russell Hobbes Tech. Tech came out and never returned. Reported again to game still no reply or no assistance to date. Fridge still over freezing(extreme frost) and the door still jams and on some days cannot close. Seems like they are waiting for the warrantee to expire. So Game I do not want your useless Russell Hobbes Fridge so please come and collect it. The quality and standard of your products and customer service is disturbing horribly low.

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Replies (1)
Game
Game's reply03 Aug 2015, 16:27
Official
Hello dashops01,

We acknowledge receipt of your complaint with reference *** and would like to apologise for any inconvenience caused.

This matter was referred to the store management of Game I'llanga Mall for further investigation.

Regards

Herman van der Berg
Customer Service Advisor
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