Run around for refund

No refund since 24 Dec. I’ve been going back and forth with their customer care. Bought an item online and then got an email not long after to say my refund was being processed. The email didn’t even say my order was being cancelled or the reason. 3-5 days. Every time I call I get a different answer. Then they say it depends on my bank’s process. Then it’s because it’s a backlog since Black Friday. I bank with Capitec and they clear money the fastest. I have absolutely nothing to do with Black Friday because I purchased a good month after it. Mind you this is the 2nd time this item was ordered. The first time it was delivered with parts missing. BS service