Run around

I've collected my sons Zingo 3000 s****** on Saturday the 8th of September 2017.I've taken it in twice for Repairs every time the same problem occurs. To top it all off no charger in the box as well. phoned head office and was advised that the store manager would phone me regarding the matter...too my expectations an Agent phoned me and advised me that he will bring the charger to my home...I told him that this was unacceptable as I've been given the run around by this store....Is this how they treat all there customers?