KL
Keitumetse L
1 reviews | Active since Apr 2015
06 Sept 2015, 17:03
rude with a stinking attitude
I got there and waited for about forty five minutes I get to him as the manager and he was so rude and busy yelling and shouting the staff in front of me and he couldn't even leave the desk to help me.I am NEVER going back to that store.he treats his staff like **** and has no customer etiquette
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Replies (1)
Game's replyOfficial
07 Sept 2015, 07:52Hello VeeLetlole,
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
I escalated this matter to the Regional Manager for that store who will address this matter and provide you with feedback.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
I escalated this matter to the Regional Manager for that store who will address this matter and provide you with feedback.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply07 Sept 2015, 07:52
Official
Hello VeeLetlole,
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
I escalated this matter to the Regional Manager for that store who will address this matter and provide you with feedback.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
I escalated this matter to the Regional Manager for that store who will address this matter and provide you with feedback.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73