Rude Staff and no Customer Service!!!!

<p>I bought a seagate 1TB in November last year..I took it back on Sa****ay 04.06.2016 as the device was no longer working and was disgusted at the service I received from Game staff at Baywest Mall. Firstly they made us walk to the back of the store to have the said device "tested" came back and was then told despite it being tested it now had to go in for "assessment" I asked why as the item is still under guarantee and the lady rep****...well its GAME's policy. I said i had a problem with this and asked to see the policy, she could'nt produce this..so I asked her why don't the sales staff when buying a product at Game explain this to customers..she didnt answer merely shrugged it off and then advised me to speak to the manager who was sitting at the front of the store...and boy was she a nasty piece of work. She sang the same song and when I insisted that I wanted a refund and that I wanted to see Game's policy she got on the phone totally ignoring me as a customer and what i was saying, i indicated to her that she is an employee of Game and if this is what they to to Game's customers then I am totally disgusted at their behaviour...they are so unhelpful...Now to me that isnt Customer Service and my money didnt have to go for an assessment when i paid for the item..so if the item is under guarantee then it should be refunded seeing that the staff who tested the item confirmed that it was dead!!!!!!!!! I will not purchase anything from Game again...as I feel that your staff there is frustrating people, they are only there to collect their paychecks and deliver zero service to your valuable customers.</p>