Rude staff

Not happy with the service from game westgate mall at all...last year June bought a heater at cresta mall and your cashier advise i keep the heater box and make a copy of a till slip as they fade off after a while which i did so ,,,,unfortunately the heater broke so had to return it took it to westgate was referred to customer care desk which i was assisted by a lady called Puleng i told her i was returning the heater as is broken gave her a copy of my slip she told me they do not take copies as proof of purchase and continued to say i could be doing ***** as my slip could belong to someone else i further asked why was advised at cresta to do a copy of my slip hence they fade off she then referred me a manager Rude lady by the name of LIzzy who told me i must to go at cresta as i was advised at cresta that must make a copy of my slip there .cause at westgate they have a way to see the faded slip and they have their rules ,after she saw that i know my story with regards to customer service she then said the only way she could help me is if i bring my bank statement to prove that i bought the heater myself as a original slip could belong to someone and they might go to cresta and also claim a refund or new heater too,did not want to argue more with the lady went o get proof that i bought the heater with my own bank card paid for that bank statement on my return sad part is that that bank statement was as good as useless as they did not use it instead they use the very same copy of the till slip they refused to use from the start .

i am still very shocked that i was called a ********* i was refused help until i got a bank statement that was not even used and why was i advised to do something at game cresta that is not allowed at game westgate as game should have same policies and your rude staff who dont know how to treat customers