Rude manager, Bad customer service and integrity questioned

I am so frustrated by Game Store Jabulani mall I have never been so disrespected like this by a manager Paul Masuku when I have proof of purchase for an item that I bought at South gate mall and it has a quality problem. The manager was very rude and told me due to looting I will have to go back to Southgate mall as he can't assist,I asked how so when Game does not have such rules on your receipt or ticketing at the door were customers can see when they walk into the store and make a decision if they still want to buy or not. His response was most customers are bringing back stock that was looted. I told the manager that I have proof of payment that shows items were bought on the 1st of May 2022 . Manager told me I made it to south gate to go and buy items why is it a problem to go and return at south gate. The nerve I still dignified his rudness with a response that I was around the area on that day however Southgate gate is 8km away from my place when Jabulani mall is 3km away so it makes sense economically to go to Jabulani mall. This is an insult for a manager to be so rude. He said he will call me back which he did not and I called him again for him to disrespect me with my airtime. Integrity is a big concern to the managers from Games stores an induction of customer service is an urgent need. I phoned the customer service and spoke to Yanelisa Ngsishe *** who deserves to be a manager as involved her listening skills and being able to communicate she even returned my call which proves her intergrity